Disabled persons free travel bus pass

Eligible disabled people are entitled to free off-peak travel on local buses anywhere in England.

We provide the national statutory scheme which is free bus travel during the following periods:

  • between the hours of 9.30am and 11.00pm Monday to Friday
  • all day Saturday and Sunday
  • all day on Bank Holidays


Travel vouchers

There will be two further enhancements: local bus service enhancements together with a travel voucher scheme for those who are eligible by remoteness or disability. 

Customer who have travel vouchers waive their right to a free bus pass.


Who can have a Disabled Persons free travel bus pass?

You're eligible for a disabled persons pass if you live in Suffolk and are 'eligible disabled'. This means you:

  • are blind or partially sighted
  • are profoundly or severely deaf
  • are without speech
  • have a disability, or have suffered an injury, which has a substantial and long-term effect on your ability to walk
  • don’t have arms or have long-term loss of the use of both arms
  • have a learning disability

You're also eligible disabled if your application for a driving licence would be refused under section 92 of the Road Traffic Act 1988 (physical fitness).

However, you won't be eligible if you were refused because of persistent misuse of drugs or alcohol.

For more information view Suffolk County Council's disability eligibility guidance (PDF, 49KB)


When is off peak travel?

*Off peak hours are 9.30am until 11pm Monday to Friday and all day on weekends and Bank Holidays.

You will only be entitled to free travel if a ticket is purchased between these hours regardless of the scheduled departure time, free travel is based solely on the time that the ticket is issued.


What is the definition of a 'local' bus?

The definition of a local bus will be self evident in most cases, but in a few instances could include some longer distance buses and coach services where part of the route is registered as a local bus service. 

If in doubt check with the operator. Find contact details for your bus operator.


How do I get a Disabled Persons Free Travel Bus Pass?


All application forms will require a passport photograph and proof of eligibility.

Please don't send original proof documents, send photocopies only. Suffolk County Council can't accept any responsibility for items that are mislaid in the post and no documentation will be returned.

Suffolk County Council is unable to cover any costs incurred getting any letters/proof required from the medical profession or other specified medical person to support your application.

Please note that for evidence provided under categories D & G, a Free Travel Bus Pass will be issued for the period of time relating to the expiry of the evidence provided. Evidence provided must be for a minimum of 12 months.

Completed applications are to be returned with a passport-sized photograph to:

SCC Free Travel Bus Pass
PO Box 212


Please note that we are only able to process Suffolk County Council application forms. Forms previously produced by Borough or District Council's will not be accepted.


Will I be able to enjoy free travel anywhere within the UK?

No, the bus pass can only be used within England.


If I visit an area that offers additional services, will I be entitled to them?

Probably not. As a general rule local councils will only provide additional services for their own residents.

It is best to check with other local councils before you travel.


I don't live in London but visit relatives there occasionally. Will I be able to enjoy the same benefits as a Freedom Pass holder?

No, because those benefits are paid for by the London authorities, only London Freedom Pass holders will be able to enjoy additional local travel on the tube, trains and trams. 

However, If you have a National Free Travel Bus Pass issued by Suffolk County Council you can use it, at any time, to travel free on buses displaying the red roundel.

You should show your pass to the driver. If the bus you're on doesn't display the red roundel, check with the driver if you can use it; most will let you travel free between 09:30 and 23:00 on weekdays, and at any time on weekends and public holidays.


What will my pass look like?

The pass will be printed on white plastic and will include your photo on the front and an orange strip on the side. 


I have lost my pass, can I get a new one?

If you lose your pass, please contact our information line on 0345 6000659 and they will provide guidance on what to do next. 

Please note that a replacement fee may be applicable.


Can I get a companion pass?

No, Suffolk County Council are unable to provide companion passes.


My pass is failing to read successfully, do I need a replacement?

No, if your pass is not scanning on the bus it's not the pass that is faulty, it's more likely that the reader on the bus has not been programmed to read your pass.

If your pass doesn't scan (provided it has a valid expiry date and is used off peak*) the driver must allow you to use it as a flashcard and free travel is applicable. You should not be charged for the journey.


Further information

Please contact our free travel bus pass information line 0345 6000659 or download our leaflet (PDF, 137KB).

Live Chat Software by Click4Assistance UK