Complaints should, in the first instance, be directed towards the operator of the service concerned. You should telephone or write to the office of the service concerned. You should do this as soon as possible after the incident. Please remember that any situation will have to be investigated and the operator may need to ring you back.

Operators are as follows:

If the service is sponsored by Suffolk County Council (identifiable by the 1 code on the timetable) then please contact our Customer Services Direct Organisation on 0845 606 6171 or by e-mail at customerservice@csduk.com

Should the operator be unable to resolve your problem to your satisfaction, the matter can be referred to the Bus Appeals Body who will examine complaints about local services.

Bus Appeals Body
c/o Bus Users UK
P.O Box 2950
STOKE-ON-TRENT
Staffordshire
ST4 9EW. 

If after this the matter remains unresolved, the final point of contact is the Traffic Commissioner for the Eastern Region who is responsible for the initial registration of all services.

The Traffic Commissioner
Eastern Traffic Area
City House
126-130 Hills Road
Cambridge
CB2 1NP
Telephone: 01223 532023

If you would like to report a problem with Passenger Transport please click here