Bus Users UK represents bus passengers and aim to help communication between passengers and the people that provide bus services.

They organise bus user surgeries around the country, set up local groups of bus users and campaign on behalf of bus passengers.

You can join Bus Users UK as an individual member.

Bus Users UK can also help out if something unsatisfactory happens on your bus journey, whether you're a member or not.


How to make a complaint

If you have a problem on a bus journey, please let the bus company know first.

If you don't feel they have resolved it to your satisfaction, contact Bus Users UK giving them as much detail as you can. They will take things further for you.

If they can't resolve it, they are partners in the Bus Appeals Body who will issue a decision about your difficulty.


Contact details

Bus Users UK
PO Box 119
TW17 8UX

Call: 01932 232574

Email: enquiries@bususers.org


Further Information

Visit the Bus Users UK website (external).

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