Age related free bus pass

*** Click here for renewals information on Free Travel Bus Passes that expire on 31 March 2018 ***



If you are entitled to an age related free travel bus pass, you can now make an online application.


We provide the national statutory scheme which is free bus travel during the following periods:

  • between the hours of 9.30am and 11.00pm Monday to Friday
  • all day Saturday and Sunday
  • all day on Bank Holidays

Check eligibility and apply for a free travel bus pass 


Frequently asked questions

If you live in Suffolk, you will be entitled to a bus pass giving free off-peak travel on local buses when you reach 'eligible age'.

If you were born after 5 April 1950, the age you become eligible is tied to changes in the state pension age for women.

The age of eligibility is therefore:

  • for women - pensionable age
  • for men - pensionable age of a women born on the same day

Check which date you'll become eligible for a bus pass by using the state pension age calculator (external).

Please ensure you are eligible before requesting or downloading an application form, you can check which date you will become eligible for a bus pass by using the state pension age calculator (external).

All application forms will require a passport photograph and proof of eligibility.

Please don't send original proof documents, send photocopies only. Suffolk County Council can't accept any responsibility for items that are mislaid in the post. No documentation will be returned. 

Suffolk County Council is unable to cover any costs incurred getting any letters/proof required from the medical profession or other specified medical person to support your application.  

Completed applications are to be returned with a passport-sized photograph to:

SCC Free Travel Bus Pass
PO Box 212

Please note we are only able to process Suffolk County Council application forms. Forms previously produced by borough or district councils will not be accepted.

*Off peak hours are 9.30am until 11pm Monday to Friday and all day on weekends and Bank Holidays.

You will only be entitled to free travel if a ticket is issued between these hours, regardless of the scheduled departure time.

The definition of a local bus will be self evident in most cases, but in a few instances could include some longer distance buses and coach services where part of the route is registered as a local bus service. 

If in doubt check with the operator. Find contact details for your bus operator.

No, the bus pass can only be used within England.

Probably not. As a general rule local councils will only provide additional services for their own residents. 

It is best to check with other local councils before you travel.

No, because those benefits are paid for by the London authorities, only London Freedom Pass holders will be able to enjoy additional local travel on the tube, trains and trams. 

However, If you have a National Free Travel Bus Pass issued by Suffolk County Council you can use it, at any time, to travel free on buses displaying the red roundel.

You should show your pass to the driver. If the bus you're on doesn't display the red roundel, check with the driver if you can use it; most will let you travel free between 09:30 and 23:00 on weekdays, and at any time on weekends and public holidays.

The pass will be printed on white plastic and will include your photo on the front and a blue strip on the side. 

If you lose your pass, please contact our information line on 0345 6000659 and they will provide guidance on what to do next. 

Please note that a replacement fee may be applicable.

No. If your pass isn't scanning on buses it isn't the pass that's faulty, it is more likely that the reader on the bus has not been programmed to read your pass.

If your pass doesn't scan, provided it has a valid expiry date and is used off peak*, the driver must allow you to use it as a flashcard and free travel is applicable. You should not be charged for the journey.

Please note  

Suffolk County Council hotlist invalid Free Travel Bus Passes.
If your pass is registered as invalid on the ticket machine you will be required to surrender the pass to the driver and obtain a new pass.
For further information and to obtain a new pass please contact us on 0345 600 0659.

Ipswich Park and Ride services don't form part of the English National Concessionary Travel Scheme and therefore free travel will isn't available on these services for Free Travel Bus Pass holders.

Suffolk County Council recognises that the Park and Ride services are an important part of the sustainable transport network for Ipswich, therefore holders of a Free Travel Bus Pass will be able to buy discounted single return tickets.


How much do tickets cost with a Free Travel Bus Pass?

Free Travel Bus Pass holders are able to buy a discounted single return ticket for £1.50 which can be used at anytime on Park & Ride services only.


Is there a concessionary Endeavour Card for Free Travel Bus Pass holders?

No, we are unable to provide concessionary smartcards on the service and discounted tickets must be purchased individually.


Further information

Download information on the Free Travel Bus Pass (PDF, 130KB).

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