Disabled persons free travel bus pass
If you are entitled to a disabled persons free travel bus pass, you can now make an online application.
We provide the national statutory scheme which is free bus travel during the following periods:
- between the hours of 9.30am and 11.00pm Monday to Friday
- all day Saturday and Sunday
- all day on Bank Holidays
Due to the evidence required, we are unable to process online applications for a disabled persons pass under categories D or G.
If you wish to apply for a free travel bus pass under either of these categories, a paper application is required.
Frequently asked questions
You're eligible for a disabled persons pass if you live in Suffolk and are 'eligible disabled'. This means you:
- are blind or partially sighted
- are profoundly or severely deaf
- are without speech
- have a disability, or have suffered an injury, which has a substantial and long-term effect on your ability to walk
- don’t have arms or have long-term loss of the use of both arms
- have a learning disability
You're also eligible disabled if your application for a driving licence would be refused under section 92 of the Road Traffic Act 1988 (physical fitness).
However, you won't be eligible if you were refused because of persistent misuse of drugs or alcohol.
- Make an online application (Please note that due to the evidence required, we are unable to process online applications under categories D or G. If you wish to apply for a Free Travel Bus Pass under either of these categories please send in a paper application and evidence to the address below)
- You can request an application form for the Disabled Persons Bus Pass online
- You can download a Disabled Persons Free Travel Bus Pass application form (PDF 107KB) Please ensure to print on A4 paper
- Alternatively you can pick up any of the application forms from Suffolk County Council offices or libraries.
All application forms will require a passport photograph and proof of eligibility.
Please don't send original proof documents, send photocopies only. Suffolk County Council can't accept any responsibility for items that are mislaid in the post and no documentation will be returned.
Suffolk County Council is unable to cover any costs incurred getting any letters/proof required from the medical profession or other specified medical person to support your application.
Please note that for evidence provided under categories D & G, a Free Travel Bus Pass will be issued for the period of time relating to the expiry of the evidence provided. Evidence provided must be for a minimum of 12 months.
Completed applications are to be returned with a passport-sized photograph to:SCC Free Travel Bus Pass
PO Box 212
Please note that we are only able to process Suffolk County Council application forms. Forms previously produced by Borough or District Council's will not be accepted.
*Off peak hours are 9.30am until 11pm Monday to Friday and all day on weekends and Bank Holidays.
You will only be entitled to free travel if a ticket is issued between these hours, regardless of the scheduled departure time.
The definition of a local bus will be self evident in most cases, but in a few instances could include some longer distance buses and coach services where part of the route is registered as a local bus service.
If in doubt check with the operator. Find contact details for your bus operator.
No, the bus pass can only be used within England.
Probably not. As a general rule local councils will only provide additional services for their own residents.
It is best to check with other local councils before you travel.
No, because those benefits are paid for by the London authorities, only London Freedom Pass holders will be able to enjoy additional local travel on the tube, trains and trams.
However, If you have a National Free Travel Bus Pass issued by Suffolk County Council you can use it, at any time, to travel free on buses displaying the red roundel.
You should show your pass to the driver. If the bus you're on doesn't display the red roundel, check with the driver if you can use it; most will let you travel free between 09:30 and 23:00 on weekdays, and at any time on weekends and public holidays.
The pass will be printed on white plastic and will include your photo on the front and an orange strip on the side.
If you lose your pass, please contact our information line on 0345 6000659 and they will provide guidance on what to do next.
Please note that a replacement fee may be applicable.
No, Suffolk County Council are unable to provide companion passes and do not accept out of county companion passes.
No, if your pass is not scanning on the bus it's not the pass that is faulty, it's more likely that the reader on the bus has not been programmed to read your pass.
If your pass doesn't scan (provided it has a valid expiry date and is used off peak*) the driver must allow you to use it as a flashcard and free travel is applicable. You should not be charged for the journey.
Suffolk County Council hotlist invalid Free Travel Bus Passes.
If your pass is registered as invalid on the ticket machine you will be required to surrender the pass to the driver and obtain a new pass.
For further information and to obtain a new pass please contact us on 0345 600 0659.
Ipswich Park and Ride services don't form part of the English National Concessionary Travel Scheme and therefore free travel will isn't available on these services for Free Travel Bus Pass holders.
Suffolk County Council recognises that the Park and Ride services are an important part of the sustainable transport network for Ipswich, therefore holders of a Free Travel Bus Pass will be able to buy discounted single return tickets.
How much do tickets cost with a Free Travel Bus Pass?
Free Travel Bus Pass holders are able to buy a discounted single return ticket for £1.50 which can be used at anytime on Park & Ride services only.
Is there a concessionary Endeavour Card for Free Travel Bus Pass holders?
No, we are unable to provide concessionary smartcards on the service and discounted tickets must be purchased individually.
Download information on the Free Travel Bus Pass (PDF, 130KB).