Contact Passenger Transport quickly and easily by web chat
- Your questions will be answered quicker on web chat
- Open Monday to Friday 9am to 4.30pm; excluding bank holidays
- The chat tab will appear as 'chat unavailable' if all web agents are busy helping other customers
Click chat with us in the right hand corner of your screen.
General enquiries
- call 0345 6066171
- email passenger.transport@suffolk.gov.uk
- tweet @suffolkonboard
Operator | Phone number | Website | |
| Ambassador Travel (Anglia) Ltd | 01493 440350 | ||
| Beestons | 01473 823243 | www.beestons.co.uk | @Beestons |
| Belle Coaches | 01728 830414 | www.bellecoaches.co.uk | @BelleCoaches |
| Big Green Bus Company | 01440 712712 | ||
| Borderbus | 01502 714565 | www.border-bus.co.uk | @BorderBus |
| Bungay & Beccles Community Transport | 01986 896896 | www.bactcommunitytransport.org.uk | @BactCommunity |
| Buckland Omnibus Company | 01728 747093 | www.bucklandbuses.co.uk | |
| Carters Heritage Bus | 07805 883491 | www.vintagebushireipswich.co.uk | |
| Chambers | 03301 020801 | www.chambersbus.co.uk | @chambersbus |
| Coach Services Ltd | 01842 821509 | www.coachservicesltd.com | @coachservices |
| Coastal Accessible Transport Scheme (CATS) | 01728 635938 | www.facebook.com/catscommunitytransport | |
| Essex Community Transport | 0345 6037631 | www.essexhighways.org | @Essex_pt |
| Fareline Bus & Coach | 07850 940445 | ||
| Felix Taxis | 01787 310574 | www.felixcoaches.co.uk | |
| First in Norfolk & Suffolk | 0345 6460707 | www.firstgroup.com/norfolk-suffolk | @FirstIpswich |
| Galloway European | 01449 765866 | www.travel-galloway.com | @GallowayTravel |
| GoStart | 01787 242116 | www.gostart.org.uk | |
| Go Whippet | 01954 230011 | www.go-whippet.co.uk | @GoWhippet |
| Halesworth Area Community Transport | 01986 875900 | www.hactbus.co.uk | |
| Hadleigh Community Transport | 01473 826242 | www.hadleigh.org | @Hctg1 |
| High Suffolk Community Transport | 01728 685694 | www.combus.org.uk | |
| Ipswich Buses | 0800 919390 | www.ipswichbuses.co.uk | |
| Ipswich Park & Ride | 03456 020121 | www.ipswichparkandride.co.uk | @parkrideipswich |
| Konectbus | 03300 539358 | www.konectbus.co.uk | @konectbuses |
| Lambert's Coaches | 01502 717579 | www.lambertscoaches.co.uk | @LambertsCoaches |
| Lewis Coaches | 01842 815566 | www.lewiscoaches.co.uk | @LewisCoachesUK |
| Lords Travel | 01353 771362 | ||
| M & A Dabbs | 07889 004507 | www.felixstowetravel.com | |
| Mulleys Motorways | 01284 702830 or 01284 760641 | www.mulleys.co.uk | |
| National Express | 0871 781 8181 | www.nationalexpress.com | @nationalexpress |
| Our Hire Ltd | 01493 752223 | www.ourhire.co.uk | @ourhire |
| Perry's Private Hire | 01359 240291 | ||
| PF Travel | 01394 388333 | ||
| Simonds | 01379 647300 | www.simonds.co.uk | |
| Southwold Town Council | 01502 722576 | www.southwoldtown.com | |
| Stagecoach in Cambridge | 01223 433250 | www.stagecoachbus.com | @Stagecoach_East |
| Star Cabs | 01440 712712 | ||
| Stephensons of Essex | 01376 503050 | www.stephensonsofessex.com | |
| Stowmarket Minibus & Coach Hire | 01449 711117 | ||
| Suffolk Norse | 01473 341500 | www.suffolknorse.co.uk | @SuffolkNorse |
| Suffolk Travel LTD | 07970 143252 | www.suffolktravel.co.uk | |
| Swallow Coach Company | 01708 630555 | ||
| The Voluntary Network | 01440 712028 or | www.thevoluntarynetwork.org | |
| Whincop Coaches | 01728 660233 |
School travel (customers)
- call 0345 6066173 (option 1)
- email transport.service@suffolk.gov.uk
Suffolk County Council
www.suffolk.gov.uk
Suffolk’s Local Offer: (for those with special educational needs)
www.suffolklocaloffer.org.uk
School Travel Consultation
School and post 16 travel consultation
English National Concessionary Travel Scheme
http://www.suffolkonboard.com/concessionary-travel
16-19 Bursary Fund
www.gov.uk/1619-bursary-fund
Endeavour Card
www.endeavourcard.co.uk
Suffolk Journey Planner
www.suffolkonboard.com/planner
Connecting Communities rural transport services
www.suffolkonboard.com/cc
School travel (bus operators and schools)
New and Used Vehicle Purchase and Leasing
Helpdesk
procurement@schoolschoice.org
01473 260266
Vehicle insurance
Insurance Team
Insurance@suffolk.gov.uk
01473 264038
General advice/Driver assessment and training
Suffolk Norse
enquiries@suffolknorse.co.uk
01473 341500
Section 19 permits
Bus Registrations and Permit Team
Central Licensing Office
Hillcrest House,
386 Harehills Lane
Leeds LS9 6NF
01132 543279
Vehicle maintenance
KIER Fleet and Passenger Services
01473 341444
Operator | Phone number | Website | |
| Bungay & Beccles Community Transport | 01986 896896 | www.bactcommunitytransport.org.uk | @BactCommunity |
| Coastal Accessible Transport Scheme (CATS) | 01728 635938 | ||
| Bury St Edmunds Volunteer Centre (BSEVC) | 01449 614271 | www.bsevc.co.uk | @BSEVC |
| Hadleigh Community Transport | 01473 826242 | www.hadleigh.org | @Hctg1 |
| The Voluntary Network | 01440 712028 or | www.thevoluntarynetwork.org | @voluntary_the |
Operator | Phone Number | Website | |
| Greater Anglia | 0345 6007245 | www.greateranglia.co.uk | @greateranglia |
| Cross Country Trains | 0844 8110124 | www.crosscountrytrains.co.uk | @crosscountryuk |
| East Midland Trains | 08457 125678 | www.eastmidlandstrains.co.uk | @EMTrains |
| Thameslink Great Northern | 0345 0264700 | www.thameslinkrailway.com | @GNRailUK @TLRailUK |
- call First Customer Services 0345 602 0121
- tweet @parkrideipswich
- call 0345 6000659
- email endeavourcard@suffolk.gov.uk
- call 0345 6000659
- email concessionarytravel@suffolk.gov.uk
Operator | Phone Number | Website | |
| E-zec | 0800 622 6199 | www.e-zec.co.uk | info@e-zec.co.uk |
| Bus Users UK | A non-profit organisation working on behalf of all bus users to ensure that operators meet your needs |
| CT Online | Find you local community transport provider |
| Discover Suffolk | Information on visiting and getting around Suffolk using sustainable transport |
| Driver & Vehicle Standards Agency (DVSA) | A government based body that licences bus operators |
| East Suffolk Line | Getting around on the train in our region, including a station walks guide |
| Harwich Harbour Foot Ferry | Fares and timetables for the ferry between Felixstowe, Harwich and Shotley |
| Local Links | Helping to get local businesses involved in sustainable travel |
| National Rail Enquiries | Planning your train journey in our region and beyond, including fare information |
| PLUSBUS | A way to purchase all inclusive bus and train tickets |
| Trainline | Use the Trainline journey planner to plan and book your next train trip |
| Visit Suffolk | What to do and where to stay in Suffolk |
