Contact Passenger Transport quickly and easily by web chat
- Your questions will be answered quicker on web chat
- Open Monday to Friday 9am to 4.30pm; excluding bank holidays
- The chat tab will appear as 'chat unavailable' if all web agents are busy helping other customers
Click chat with us in the right hand corner of your screen.
General enquiries
- call 0345 6066171
- email passenger.transport@suffolk.gov.uk
- tweet @suffolkonboard
School travel (customers)
- call 0345 6066173 (option 1)
- email transport.service@suffolk.gov.uk
Suffolk County Council
Suffolk’s Local Offer: (for those with special educational needs)
School and post 16 travel consultations
English National Concessionary Travel Scheme
Connecting Communities rural transport
School travel (bus operators and schools)
New and Used Vehicle Purchase and Leasing
Helpdesk
procurement@schoolschoice.org
01473 260266
Vehicle insurance
Insurance Team
Insurance@suffolk.gov.uk
01473 264038
General advice/Driver assessment and training
Suffolk Norse
enquiries@suffolknorse.co.uk
01473 341500
Section 19 permits
Bus Registrations and Permit Team
Central Licensing Office
Hillcrest House,
386 Harehills Lane
Leeds LS9 6NF
01132 543279
Vehicle maintenance
KIER Fleet and Passenger Services
01473 341444
Operator | Phone number | |
| Bungay & Beccles Community Transport | 01986 896896 | @BactCommunity |
| Coastal Accessible Transport Scheme (CATS) | 01728 635938 | |
| Communities Together East Anglia (CTEA) | 01449 614271 | @BSEVC |
| Hadleigh Community Transport | 01473 826242 | @Hctg1 |
| The Voluntary Network | 01440 712028 or | @voluntary_the |
Operator | Phone Number | |
| Greater Anglia | 0345 6007245 | @greateranglia |
| Cross Country Trains | 0844 8110124 | @crosscountryuk |
| East Midland Trains | 08457 125678 | @EMTrains |
| Thameslink Great Northern | 0345 0264700 | @GNRailUK @TLRailUK |
Website | Phone number | |
| Ipswich Park & Ride | 0345 602 0121 | @parkrideipswich |
Website | Phone number | |
| Endeavour Card | 0345 6000659 | endeavourcard@suffolk.gov.uk |
Website | Phone number | |
| Concessionary Travel | 0345 6000659 | concessionarytravel@suffolk.gov.uk |
Operator | Phone Number | |
| E-zec | 0800 622 6199 | info@e-zec.co.uk |
| Bus Users UK | A non-profit organisation working on behalf of all bus users to ensure that operators meet your needs |
| CT Online | Find you local community transport provider |
| Discover Suffolk | Information on visiting and getting around Suffolk using sustainable transport |
| Driver & Vehicle Standards Agency (DVSA) | A government based body that licences bus operators |
| East Suffolk Line | Getting around on the train in our region, including a station walks guide |
| Harwich Harbour Foot Ferry | Fares and timetables for the ferry between Felixstowe, Harwich and Shotley |
| Local Links | Helping to get local businesses involved in sustainable travel |
| National Rail Enquiries | Planning your train journey in our region and beyond, including fare information |
| PLUSBUS | A way to purchase all inclusive bus and train tickets |
| Trainline | Use the Trainline journey planner to plan and book your next train trip |
| Visit Suffolk | What to do and where to stay in Suffolk |
