Contacts

Contact Passenger Transport quickly and easily by web chat

  • Your questions will be answered quicker on web chat
  • Open Monday to Friday 9am to 4.30pm; excluding bank holidays
  • The chat tab will appear as ‘chat unavailable’ if all web agents are busy helping other customers

Click chat with us in the right hand corner of your screen.

Passenger Transport general enquires

Bus operators

OperatorPhone numberTwitter
A2B Bus & Coach  
Ambassador Travel (Anglia) Ltd01493 440350 
Beestons01473 823243@Beestons
Belle Coaches01728 830414@BelleCoaches
Borderbus01502 714565@BorderBus
Bungay & Beccles CT01986 896896@BactCommunity
Chambers03301 020801@chambersbus
Coach Services01842 821509@coachservices
Coastal Accessible Transport Scheme (CATS)01728 635938 
Dan’s Coach Travel07885 661112 
Essex Community Transport0345 6037631@Essex_pt
Fareline Bus & Coach07850 940445 
Felix Taxis01787 310574 
First Bus0345 6460707@FirstIpswich
Galloway01449 765866@GallowayTravel
GoStart01787 242116 
Go Whippet01954 230011@GoWhippet
Halesworth Area CT01986 875900 
Hadleigh CT01473 826242@Hctg1
High Suffolk CT01728 685694 
Ipswich Buses01473 344800@ipswichbuses
@ibserviceupdate
Ipswich Park & Ride03456 020121@parkrideipswich
Konectbus03300 539358@konectbuses
Lords Travel01353 771362 
M & A Dabbs07889 004507 
Mulleys01284 702830 or
01284 760641
 
National Express0871 781 8181@nationalexpress
Our Hire01493 752223@ourhire
PF Travel01394 388333 
Simonds01379 647300 
Stagecoach01223 433250@Stagecoach_East
Star Cabs01440 712712 
Stephensons of Essex01376 503050 
Stowmarket Minibus & Coach Hire01449 711117 
Suffolk Travel LTD07970 143252 
The Voluntary Network01440 712028 or
01638 664304
 
Vertas01473 944500@VertasGroup
Whincop Coaches01728 660233

School travel

School travel (customers)

Suffolk County Council

Suffolk’s Local Offer: (for those with special educational needs)

School and post 16 travel consultations

English National Concessionary Travel Scheme

16-19 Bursary Fund

Endeavour Card

Suffolk Journey Planner

Connecting Communities rural transport


School travel (bus operators and schools)

New and Used Vehicle Purchase and Leasing
Helpdesk
procurement@schoolschoice.org
01473 260266

Vehicle insurance
Insurance Team
Insurance@suffolk.gov.uk
01473 264038 

Section 19 permits
Bus Registrations and Permit Team
Central Licensing Office
Hillcrest House,
386 Harehills Lane
Leeds LS9 6NF
01132 543279

Vehicle maintenance
KIER Fleet and Passenger Services
01473 341444

Park and ride

WebsitePhone numberTwitter
Ipswich Park & Ride0345 602 0121@parkrideipswich

Endeavour card

WebsitePhone numberEmail
Endeavour Card0345 6000659endeavourcard@suffolk.gov.uk 

Free travel bus pass

WebsitePhone numberEmail
Concessionary Travel0345 6000659concessionarytravel@suffolk.gov.uk

Hospital transport

OperatorPhone NumberEmail
E-zec0800 622 6199info@e-zec.co.uk

Useful links

Bus UsersA non-profit organisation working on behalf of all bus users to ensure that operators meet your needs
CT OnlineFind you local community transport provider
Discover SuffolkInformation on visiting and getting around Suffolk using sustainable transport
Driver & Vehicle Standards Agency (DVSA)A government based body that licences bus operators
East Suffolk LineGetting around on the train in our region, including a station walks guide
Harwich Harbour Foot FerryFares and timetables for the ferry between Felixstowe, Harwich and Shotley
Local LinksHelping to get local businesses involved in sustainable travel
National Rail EnquiriesPlanning your train journey in our region and beyond, including fare information
PLUSBUSA way to purchase all inclusive bus and train tickets
TrainlineUse the Trainline journey planner to plan and book your next train trip
Visit SuffolkWhat to do and where to stay in Suffolk
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