Contacts

Contact Passenger Transport quickly and easily by web chat

  • Your questions will be answered quicker on web chat
  • Open Monday to Friday 9.30am to 4.30pm; excluding bank holidays
  • The chat tab will appear as ‘chat unavailable’ if all web agents are busy helping other customers

Click chat with us in the right hand corner of your screen.

Passenger Transport general enquires

School travel

School travel (customers)

Suffolk County Council

Suffolk’s Local Offer: (for those with special educational needs)

School and post 16 travel consultations

English National Concessionary Travel Scheme

16-19 Bursary Fund

Endeavour Card

Suffolk Journey Planner

Connecting Communities rural transport


School travel (bus operators and schools)

New and Used Vehicle Purchase and Leasing
Helpdesk
procurement@schoolschoice.org
01473 260266

Vehicle insurance
Insurance Team
Insurance@suffolk.gov.uk
01473 264038 

Section 19 permits
Bus Registrations and Permit Team
Central Licensing Office
Hillcrest House,
386 Harehills Lane
Leeds LS9 6NF
01132 543279

Vehicle maintenance
KIER Fleet and Passenger Services
01473 341444

Park and ride

WebsitePhone numberTwitter
Ipswich Park & Ride0345 602 0121@parkrideipswich

Endeavour card

WebsitePhone numberEmail
Endeavour Card0345 6000659endeavourcard@suffolk.gov.uk 

Free travel bus pass

WebsitePhone numberEmail
Concessionary Travel0345 6000659concessionarytravel@suffolk.gov.uk

Hospital transport

OperatorPhone NumberEmail
E-zec0800 622 6199info@e-zec.co.uk

Useful links

Bus UsersA non-profit organisation working on behalf of all bus users to ensure that operators meet your needs
CT OnlineFind you local community transport provider
Discover SuffolkInformation on visiting and getting around Suffolk using sustainable transport
Driver & Vehicle Standards Agency (DVSA)A government based body that licences bus operators
East Suffolk LineGetting around on the train in our region, including a station walks guide
Harwich Harbour Foot FerryFares and timetables for the ferry between Felixstowe, Harwich and Shotley
Local LinksHelping to get local businesses involved in sustainable travel
National Rail EnquiriesPlanning your train journey in our region and beyond, including fare information
PLUSBUSA way to purchase all inclusive bus and train tickets
TrainlineUse the Trainline journey planner to plan and book your next train trip
Visit SuffolkWhat to do and where to stay in Suffolk
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