Download PDF copies of the Suffolk County Council home to school transport policies
Suffolk County Council home to school transport policy 2017/2018 (PDF, 107.96KB)
Post 16 Policy Statement 2018/2019 (PDF 228 KB)The final policy for Post 16 Travel will published each year on 31 May
Spare seats policy 2017/18 (PDF, 35.2KB)
School minibus operation contacts
New and Used Vehicle Purchase and Leasing
General advice/Driver assessment and training
Section 19 permits
Bus Registrations and Permit Team
Central Licensing Office
386 Harehills Lane
Leeds LS9 6NF
KIER Fleet and Passenger Services
Suffolk County Council
Suffolk’s Local Offer: (for those with special educational needs)
English National Concessionary Travel Scheme
16-19 Bursary Fund
Bus Operators in Suffolk
Suffolk Journey Planner
Connecting Communities rural transport services
Download Travel Options: Moving on from year 11 (PDF, 2.1MB)
Download Code of Conduct (PDF, 144KB)
How to get in contact with us
If you have a query about home to school/college transport or want to report a problem, you can:
or call us on 0345 6066173
You can also contact us about any home to school issues by writing to:Passenger Transport Endeavour House 8 Russell Road Ipswich Suffolk IP1 2BX
Any queries you raise may require us to contact the transport company to ensure your issues are addressed appropriately.
If your enquiry is urgent, e.g. children have not been collected from a bus stop or is of a child protection nature, please call us on 0345 6066173 and tell us about your concern.
What steps do Suffolk County Council take to ensure that transport providers meet the requirements of schools in respect to safeguarding?
The Passenger Transport Unit (Passenger transport unit) firstly requires that any company seeking to tender for work must apply to be on a list of approved suppliers. This is the first stage in assuring SCC that the company is reputable and covered by all necessary legislation and insurances. Only companies on this list may tender for contracts issued by the Passenger transport unit. All contracts issued by the Passenger transport unit are bound by the Terms and Conditions of Contract. Clause 8 specifies requirements in respect of Disclosure and Barring Service clearance and other conditions relating to staff employed on the contract. It is the Employers responsibility to ensure that their staff has the necessary checks in place before allowing them to work on SCC routes in accordance with the terms of their contract. Currently all contracts where children or vulnerable adults are transported (or where they may potentially be carried) are subject to this condition which is specified on all tender documents.
How is this monitored?
The An external company that delivers services under contract to Suffolk County Council is required to provide the Passenger transport unit with a list of all drivers and passenger assistants who may potentially assist in delivering the contract. Depending on the type of transport, different processes are in place to ensure that all these staff have cleared the necessary checks.
What are these different processes?
In the case of taxi drivers the Passenger transport unit must be assured that the driver is properly licensed by the district authority. In order to be licensed they must have cleared the Disclosure and Barring Service process. In the case of bus drivers, passenger assistants and community transport drivers, the check is carried out by the Passenger transport unit. When this is satisfactorily completed a photo ID badge is issued. In all of the above cases no person is allowed to deliver the contract until such times as all the checks have been completed. A secure database of all approved drivers and passenger assistants is maintained by the Passenger transport unit.
Does this mean that all staff have no convictions?
What happens in these cases?
There is a strict procedure in place to examine any criminal convictions to determine if there is any risk arising from them. In these cases the applicant may be asked to provide further details of the convictions in writing, at an interview, or both. This evidence is then assessed by a panel of at least three senior officers in the Passenger transport unit and a decision reached on the suitability of the applicant. In cases where there is doubt the matter is referred to the Safeguarding team for advice and guidance.
What happens after this?
In some cases the applicant may be advised that they are unsuitable and may be given a time period after which they can re-apply and be considered again. This time period will be dependant on the nature of the offence disclosed. In other cases it may be decided that the nature of the offence precludes the applicant from working on contracts. In both cases the applicant will be advised of this in writing and (if different) the employer will also be advised of the decision.
Is anything else done after this?
Monitoring checks are carried out at schools to ensure that employees are on the database. As a contract condition Passenger assistants must also attend training days where safeguarding matters may be on the agenda. A guidance leaflet (PDF, 58KB) has also been produced for drivers and passenger assistants with approval and input from the Safeguarding team. This gives advice on best practice and what to do in the event of problems. Should the Passenger transport unit be advised by the police of subsequent convictions that are related to the employment the case would be reopened and further evidence requested to establish if the employee is still suitable. Depending on the severity of the offence the employee may be temporarily suspended from the contract pending the outcome. In all cases the Contract terms reserve the right of the Passenger transport unit to remove a person from the work and failure to comply with this term can result in the termination of the contract.
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