Contact Passenger Transport quickly and easily by web chat
- Your questions will be answered quicker on web chat
- Open Monday to Friday 9.30am to 4.30pm; excluding bank holidays
- The chat tab will appear as ‘chat unavailable’ if all web agents are busy helping other customers
Click chat with us in the right hand corner of your screen.
Passenger Transport general enquires
- Phone 0345 6066171
- Email passenger.transport@suffolk.gov.uk
- Instagram @suffolkonboard
- X @suffolkonboard
Bus operators
Connecting Communities
| Operator | Phone number | X | |
| Bungay & Beccles Community Transport (BACT) | 01986 896896 | info@bactcommunitytransport.org.uk |  |
| Coastal Accessible Transport Services (CATS) | 01728 830516 | community.transport@cats-paws.co.uk | |
| Communities Together East Anglia (CTEA) | 01449 707030 | info@communitiestogether-ea.org | |
| Felixstowe Area Community Transport Service (FACTS) | 01394 282857 | admin@factsbus.org.uk | |
| GoStart Community Transport | 01787 242116 | gostart.ct@gmail.com | |
| Hadleigh Community Transport (HCT) | 01473 826242 | N/a | |
| The Voluntary Network (TVN) | 01638 608022 | info@thevoluntarynetwork.org | |
| Vertas | 03301 758553 | mail@vertas.co.uk | |
Ferries
| Operator | Phone Number | |
| Felixstowe Ferry Boat Yard | 01394 282173 | mandy@felixstoweboats.co.uk |
| Harwich Harbour Ferry | 01728 666329 | customerservice@harwichharbourferry.com |
Free travel bus pass
| Website | Phone number | |
| Concessionary Travel | 03456 000659 | concessionarytravel@suffolk.gov.uk |
Hospital transport
| Operator | Phone Number | |
| E-zec | 08006 226199 | info@e-zec.co.uk |
Park and ride
| Website | Phone number | X |
| Ipswich Park & Ride | 03456 020121 | |
School travel
School travel (current passengers and applicants)
- call 0345 6066173 (option 1)
- email transport.service@suffolk.gov.uk
Suffolk County Council
Suffolk’s Local Offer: (for those with special educational needs)
School and post 16 travel consultations
English National Concessionary Travel Scheme
School travel (bus operators and schools)
New and Used Vehicle Purchase and Leasing (Helpdesk)
procurement@schoolschoice.org
01473 260266
Vehicle insurance (Insurance Team)
Insurance@suffolk.gov.uk
01473 264038
Section 19 permits
Bus Registrations and Permit Team
Central Licensing Office
Hillcrest House,
386 Harehills Lane
Leeds LS9 6NF
01132 543279
Vehicle maintenance
KIER Fleet and Passenger Services
01473 341444
Trains
| Operator | Phone Number | X |
| Greater Anglia | 03456 007245 | |
| East Suffolk Lines Community Rail Partnership | N/a | |
Useful links
| Bus Users | A non-profit organisation working on behalf of all bus users to ensure that operators meet your needs |
| CT Online | Find you local community transport provider |
| Discover Suffolk | Information on visiting and getting around Suffolk using sustainable transport |
| Driver & Vehicle Standards Agency (DVSA) | A government based body that licences bus operators |
| East Suffolk Line | Getting around on the train in our region, including a station walks guide |
| Goodjourney | Good Journey helps people travel car-free to over 400 UK attractions, offering up to 50% off entry fees. Visit by train, bus, bike, or on foot. |
| Local Links | Helping to get local businesses involved in sustainable travel |
| National Rail Enquiries | Planning your train journey in our region and beyond, including fare information |
| PLUSBUS | A way to purchase all inclusive bus and train tickets |
| Trainline | Use the Trainline journey planner to plan and book your next train trip |
| Visit Suffolk | What to do and where to stay in Suffolk |