Commercial bus services
In the first instance complaints should be directed towards the operator of the service concerned.
You should telephone or write to the office of the bus service operator concerned as soon as possible after the incident.
Please remember that any situation will have to be investigated and the operator may need to ring you back.
Sponsored bus services
If the service is sponsored by Suffolk County Council (identifiable by the 1 code on the timetable) then you can report the incident to us.
There are 2 ways you can report a problem to us;
- report a problem online
- call 0345 6066171
Taking things further
Should the operator be unable to resolve your problem to your satisfaction, the matter can be referred to the Bus Appeals Body who will examine complaints about local services.
Bus Users England
Princes Exchange
Princes Square
Leeds
LS1 4HY
Call 01134 577900
Bus accessibility problems
If you have experienced a problem with the accessibility of a bus or coach service, such as issues with wheelchair access, ramps or lifts, priority seats, assistance dogs, or help getting on and off the vehicle, you can report it directly to the Driver and Vehicle Standards Agency (DVSA).
Report a bus or coach accessibility problem for disabled passengers.
Contacting the Traffic Commissioner
If after this the matter remains unresolved, the final point of contact is the Traffic Commissioner for the Eastern Region who is responsible for the initial registration of all services.The Traffic Commissioner
Eastern Traffic Area
Eastbrook
Shaftesbury Road
Cambridge
CB2 8BF
Call 0300 123 9000